Support
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General Support: support@heycadence.ai
General Inquiries: info@heycadence.ai
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Frequently Asked Questions
How do I start a transcription?
Tap the microphone button on the home screen to start recording. When you're done, tap stop and your audio will be automatically transcribed. You can also upload existing audio files (MP3, WAV, M4A, MP4) by tapping the upload button.
What are Cadences?
Cadences are purpose-built presets that tailor your transcription experience. Choose from Business, Medical, Legal, Academic, or create your own custom cadence with specific prompts for summaries and insights.
What languages are supported?
Cadence supports 14+ languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Korean, Chinese, Arabic, Hindi, and more. Auto-detection is also available.
How do I delete my account?
You can delete your account directly from the app. Go to Settings and scroll to the bottom to find the "Delete Account" option. This will permanently remove your account and all associated data including transcriptions.
Is my data secure?
Yes. We use industry-standard encryption for data in transit and at rest. Your recordings are processed securely, and we do not use your data to train AI models. See our Privacy Policy for complete details.
How do I connect Google Drive?
Go to Settings → Integrations → Google Drive and tap "Connect". You'll be prompted to sign in with your Google account and grant permission. Once connected, you can automatically backup transcriptions to your Drive.
Resources
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Cadence is available on the App Store for iPhone and iPad. Transform your voice into organized, searchable text with AI-powered transcription.
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